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Discover how we understand service - discover the advantages of ServicePlus.

We are convinced that the investment in quality and service pays off. Customers and service partners
regularly confirm this to us. And that has positive effects both internally and externally. Long-standing company affiliations and customer relationships speak for themselves.

  • High quality and long service life
  • Repair and maintenance friendly
  • product design
  • Ensured spare parts supply with short delivery times
  • Long operating times and maintenance intervals
  • Digital interfaces for efficient monitoring and control
  • Personal consultation by phone, video chat or on site

Sustainable action 
from the very beginning

We also define our high level of service through the sustainability of our products. For more than 50 years, the focus of our development work has been the optimisation of service life, efficiency and ease of maintenance. Intelligent product design is an important key to the sustainable use of our resources and our environment – and this deserves the best service we can provide.

Long service life saves resources

In our products, we only use parts and components that have absolutely convinced our engineers and technicians in terms of quality. We also make sure that all components can be replaced individually. We keep spare parts on hand for a long time for replacement at short notice. This not only increases the service life of our products, but also ensures a sustainable service in the interest of our customers.

Efficient in production and in operation

 

The production and operation of our products require energy. To keep our ecological footprint as small as possible, we only use electricity from renewable energies. We are also constantly working to optimise the energy efficiency of our production processes. Our products are configured at the factory for ECO mode and delivered as climate-neutral as possible. High-precision control technology enables precise control of the required steam amount during operation – efficient and energy-saving. 

Less maintenance saves time and money

We attach great importance to designing our products to be maintenance-friendly and sustainable. This means that all maintenance-relevant components are easily and quickly accessible. Only reusable steam cylinders are used, which can be cleaned easily and without chemicals. The high quality of the materials used and intelligent functions enable long operating times and maintenance intervals. Our service in terms of maintenance – uncomplicated, environmentally friendly and in line with your requirements.

Digital service comfort
efficiently and wisely connected

Our steam generators can be controlled, read out and parameterised digitally via integrated or external interfaces. Depending on the unit type, different protocols are available.

  • Integrated communication protocol Modbus RTU
  • Integrated communication protocol BACnet
  • CAREL DigitalHUM cloud and gateway

CAREL DigitalHUM cloud and gateway

With the CAREL DigitalHUM we offer for our steam generators
a digital solution for remote monitoring. This reduces the service effort and thus the costs for maintenance and repair work considerably.

  • Optimised planning of routine maintenance work
  • Alarm notifications and historical data for detailed analysis in real time
  • Sound operational and material planning for repair work
  • Task-related user and role management (end customers, service partners, manufacturers)
  • User-friendly and clear user interface
  • Manage up to 10 humidifiers with one gateway and any number of gateways with one account
  • Connection via Ethernet, WLAN or 4G
  • Simple plug & play installation
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